Privacy policy

1. Who this policy covers

This policy explains how CareConnect Health (“CareConnect,” “we,” “us”) handles personal information collected through careconnecthealth.com (the “website”). It applies to visitors to this website, including families, caregivers, doctors, practices, community organizations, home care agencies and partners.

It does not describe how we handle health information as part of delivering care. If you take part in a care program, the information we collect for your care is covered by the consent forms and privacy notices you receive at enrollment, and those documents control for that information.

2. Please do not send health information through the website

The contact form is for general enquiries. Do not enter diagnoses, medications, Medicare numbers, Social Security numbers or other medical or sensitive details in the form or in emails to us. Standard email and web forms are not a secure way to share health information. A member of our team will explain how to share anything of that kind safely.

3. Information we collect

Information you give us. When you use the contact form or email us, we collect:

• which best describes you (for example, a family member, a practice or an agency);
• your name and, if you choose to give it, your organization;
• your email address and phone number;
• anything else you choose to include in your message.

Information collected automatically. When you visit, our website host and its tools may record your IP address, browser and device type, the pages you view, the website that referred you, and the date and time of your visit. This data is used to keep the site working and secure and to understand how it is used.

Information that stays in your browser. The eligibility checker and funding estimator on the Medicare GUIDE page run on your device. Your answers are not sent to us or stored by us. We also save your cookie choice in your browser (see Cookies below).

4. How we use information

• to respond to your enquiry and route you to the right person on our team;
• to schedule and hold calls or meetings you ask for;
• to operate, secure, troubleshoot and improve the website;
• to keep records and meet legal, regulatory and contractual obligations;
• to protect our rights and prevent misuse, spam or fraud.

We do not sell your personal information.

5. When we share information

• Service providers that help us run the website and email, such as our web hosting and email providers. They may process information only to provide their services to us.
• Our care network, when your enquiry is about care or a referral and the right person to help you is a partner in that network. We share only what is needed to respond.
• Professional advisers such as lawyers, accountants and insurers, under confidentiality duties.
• Authorities, when required by law or to protect rights, safety and security.
• A successor organization, if CareConnect is involved in a merger, financing, acquisition or sale of assets. We would require the new owner to honor this policy.

6. Cookies and similar technologies

A banner on our website asks for your choice about cookies and similar technologies, which fall into these groups:

• Functional (always on): needed to provide the service you asked for, including remembering your cookie choice.
• Preferences: remember choices you make on the site.
• Statistics: anonymous usage statistics only.
• Marketing: used to build profiles for advertising or to follow visitors across sites.

Choosing Accept or Deny saves your choice in your browser. You can change it at any time with the “Cookie settings” link in the footer of every page. You can also block or delete cookies in your browser settings, though some features may then not work as intended.

7. How long we keep information

We keep enquiries and contact details for as long as we need them to respond and to keep reasonable business records, and for any longer period the law requires. When information is no longer needed, we delete or de-identify it. Server and analytics data are kept for the periods set by our hosting and analytics providers.

8. Security

We use reasonable administrative, technical and organizational safeguards to protect personal information, including secure (HTTPS) connections and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can ask us to stop contacting you. Depending on where you live (for example, California and some other U.S. states), you may have additional rights, such as to know what we collect, to delete or correct it, to opt out of sale or sharing for targeted advertising, and not to be treated unfairly for using these rights.

To make a request, email contactus@careconnecthealth.com. We may need to confirm your identity first, and we will respond within the time the law allows. If you are not satisfied with our response, you may contact your state attorney general or other privacy regulator.

10. Children

This website is for adults. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us information, email us and we will delete it.

11. Links to other websites

Our pages may link to other sites, such as government program pages. Those sites have their own privacy practices, and this policy does not cover them.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date below shows when it last changed. If we make a material change, we will post the updated policy here.

13. Contact us

Questions about this policy or your information? Email contactus@careconnecthealth.com.